Refund policy

Our return policy is valid for 14 calendar days from the date you receive your order. If you would like to return a product for a refund within this period, you may do so provided the conditions below are met. After 14 days from the date of receipt, we unfortunately cannot offer you a refund.

Refund Requirements
To qualify for a refund, the following conditions must be met:

  • Product must be unopened
  • Product must be in its original packaging
  • Product must be unused
  • Product must not be damaged
  • A receipt or proof of purchase is required

All returned items will be inspected to ensure they meet the above criteria. If the product does not meet these requirements, we reserve the right to decline a refund.

Return Shipping
Customers are responsible for covering the cost of return shipping. Shipping fees are non-refundable.

Exchange Policy

We are happy to help you exchange your item for the correct size or variant! To ensure a smooth process, please review our exchange terms below.

  • Shipping Fees
    The customer is responsible for all shipping costs associated with an exchange. This includes the return shipping fee to send the original item back to us, as well as the shipping fee to send out the replacement item.
  • Exchange & Inspection Requirements
    To qualify for an exchange, the returned item must meet the exact same criteria as our return policy:
    • Product must be unopened
    • Product must be in its original packaging
    • Product must be unused
    • Product must not be damaged
    • A receipt or proof of purchase is required

All returned items will be inspected upon arrival to ensure they meet the above criteria. If the product does not meet these requirements, we reserve the right to decline the exchange and send the item back at the customer's expense, or process it as a return subject to rejection.

Processing fees
We reserve the right to withhold up to 3.5% of the refund value in payment and processing fees.

Sale and clearance items
Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.

Contacting us
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below: service@pinkupuff.com